Skip to content
WhatsApp

WhatsApp

www.whatsapp.com
What is your customer experience with WhatsApp?

WhatsApp Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

WhatsApp has a 3.5 star rating from 3,996 reviews, sentiment is mostly neutral, and 33% of users would likely recommend it.

Key Takeaways for Future Customers

  • Many WhatsApp reviews highlight frequent account banned or hacked issues.
  • Privacy and data security are valued features despite access problems.

Negative Feedback / Risk Areas

  • Recurring customer complaints about account bans, hacked accounts, and slow customer service.
  • Users report inability to request review and business disruption from prolonged bans.

Positive Feedback

Users appreciate easy global messaging and medium price level; many value privacy and website security.

View full overview ›

Media from reviews

WhatsApp - My account cant use when i download...
I have created a WhatsApp account with...I have created a WhatsApp account with... - Image 2Please my WhatsApp has been banned too frequently and it's really annoying but it is very...WhatsAppWhatsApp - I don't have a jobWhatsApp - I don't have a job - Image 2
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
account number phone business support phone number problem code access team
Filter review
Sort by
Nyzam W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker George Town, Penang

My account cant use when i download...

WhatsApp - My account cant use when i download...

My account cant use when i download original whatsapp please solved i have 2 whatsapp cant use i donno how to start iam cant use please help me

View full review
Ela W Gzo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Venice, Province Of Venice

Hi, 8 days ago I faced an impossible...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Account hacked; 6-digit codes appeared then stopped, blocking login.
  • - No email linked; no way to log in or report the issue.
WhatsApp - Hi, 8 days ago I faced an impossible...
WhatsApp - Hi, 8 days ago I faced an impossible... - Image 2
WhatsApp - Hi, 8 days ago I faced an impossible... - Image 3
WhatsApp - Hi, 8 days ago I faced an impossible... - Image 4

Hi,

8 days ago I faced an impossible issue. While using WhatsApp 6 digit codes appeared and disappeared couple of times on my screen.

I thought it was weird bit I didnt request them so I thought it was a glitch. Later I realised someone was trying to *** into my account and they succeeded because I cant log in ever since.

I am devastated because Ive tried EVERYTHING possible but looks like there is a big hole in this system. So of course I tried to ask for the code to log in via sms or call and I cant for any means receive that damn code. Unfortunately I havent added my email to the account yet so there is no other way to log in for me.

Not only that but I cannot report my issue because WhatsApp responds I havent configured my email with the account. I tried to get the code several times, from my home country and the neighbour country I am currently living still in Europe. Today I tried to register with a new phone number and I cant get the code. When I search for customer support I only get AI generated response telling me the same *** over and over again.

I apologise for my language. I deleted the app, reset all the mobile network settings, tried various hacks from youtube tutorials and followed all the steps mentioned on WhatsApp support page. Nothing helps or works. I am stuck with this issue completely alone and its ridiculous.

I dont want to use this App ever again but I desperately want to save my data and contacts from there. I lost my important connections and nobody knows why I disappeared.

Loss:
$200
Pros:
  • Connectivity with people
Cons:
  • No personal support

Preferred solution: Personal support helping me regain my account.

User's recommendation: Honestly I don’t know. If they don’t employ personal support and improve their system don’t use this app.

View full review
Hajipohan P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kabul, Kabul

به تیم محترم پشتیبانی واتساپ، با عرض...

WhatsApp - به تیم محترم پشتیبانی واتساپ، با عرض...

به تیم محترم پشتیبانی واتساپ،

با عرض سلام و احترام،

اینجانب صاحب شماره (+937********) می‌باشم. اخیراً متوجه شدم که حساب واتساپ بنده به صورت دائمی مسدود گردیده است. بدین وسیله با کمال احترام تقاضا دارم موضوع حساب بنده مورد بررسی مجدد قرار گیرد.

اینجانب همواره تلاش نموده‌ام تا از این پلتفرم در چارچوب قوانین و مقررات استفاده نمایم و هیچ‌گونه قصد تخطی از شرایط استفاده نداشته‌ام. چنانچه به صورت غیر عمدی یا ناآگاهانه عملی صورت گرفته که منجر به این محدودیت گردیده است، از این بابت صمیمانه پوزش می‌طلبم.

با توجه به اهمیت این حساب در ارتباطات شخصی و روزمره‌ام، خواهشمندم در صورت امکان، دسترسی بنده را مجدداً فعال سازید. اطمینان می‌دهم که در آینده با دقت و مسئولیت‌پذیری بیشتر از خدمات واتساپ استفاده خواهم نمود.

پیشاپیش از توجه، همکاری و بررسی مجدد شما سپاسگزارم.

937********

View full review
Jeron D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Accra, Greater Accra Region

I want my account back

WhatsApp - I want my account back

My number is banned without any reason, and I don't understand. I don't use my account for bad things: 024780****.

Preferred solution: Apology

View full review
1 comment
Samiul H

Same to you bro

Afroz S Lup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surkhet, Karnali Pradesh

My account has been banned. I was added...

WhatsApp - My account has been banned. I was added...

My account has been banned. I was added to some unknown groups without my permission and I didn't share any illegal content myself.

It was a mistake and I have no control over what others post in those groups.

Please review my account and restore it. I will ensure this doesn't happen again."

User's recommendation: Urgent appeal:account banned by mistake contact number +977982****147 Dear WhatsApp Support, My account was recently banned because I was accidentally added to an inappropriate group. I want to clarify that I did not join it intentionally, nor did I share or view any prohibited content. I am a responsible user and use this for my business. I have already exited and deleted such groups. Please review my account one last time and unban it. I promise to be more careful with group invites in the future."

View full review
Ahumuriza H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kampala, Kampala District

Its like my whatsapp acount was hacked.i would like to access my account back

Its like my whatsapp acount was hacked.i would like to access my account back
Its like my whatsapp acount was hacked.i would like to access my account back - Image 2

They sent a message to me telling me my account is under review. After that, they told me to use an official WhatsApp, but when I try to use another account, it accepts.

Preferred solution: I want back my whatsapp account

View full review
Kingsford K Hre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Accra, Greater Accra Region

I’m not able to access my Whatsap...

WhatsApp - I’m not able to access my Whatsap...

I'm not able to access my WhatsApp account. I changed my phone from iPhone 11 to iPhone 15. After changing, the verification time to get the code is 23 hours.

Preferred solution: To be able to access my account

View full review
SAMUEL K Ptp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi County

Hello boss,my WhatsApp account was...

Hello boss,my WhatsApp account was...

Hello boss,my WhatsApp account was hacked then I tried to review it but they are saying that my account can't use WhatsApp, please help me to recover it

User's recommendation: Am flexible to reach out for my clients

View full review
Haroub A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dar Es Salaam, Dar Es Salaam Region

Hello I'm Mr.Haroub Ali Haroub From ....

WhatsApp - Hello I'm Mr.Haroub Ali Haroub From ....

Hello

I'm Mr.Haroub Ali Haroub

From . Tanzanian

Age .25

City .Dar es Salaam

...I need your help Whatsapp please my WhatsApp doesn't work very good it's very disturbing me this problem was very disturbing . Please this banned remove from my WhatsApp.

View full review
Tinahtinyiko N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sebokeng, Gauteng

Please help to unbanned my number

WhatsApp - Please help to unbanned my number

Please help to unban my number 063978****. I have been using it for more than 3 years.

I don't know how it got banned.

Help, help, help, help, help, help, help, help, help, help. Please, please, please, please, please, please, please.

User's recommendation: Please help unbanned my number

View full review
Bashar U Tyn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, North Holland

My whatsapp account banned everyday

My whatsapp account banned everyday
My whatsapp account banned everyday - Image 2

Please help me with my WhatsApp account that gets banned every day when I use it. I don't know why, so I need your help, please.

View full review
Tamba M Gvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Freetown, Western Area

My number has been ban

WhatsApp - My number has been ban

$#@_&&&&&$__564446****444Whatsapp said that i have not been following the term and policy's 07784****

User's recommendation: Please I want a review

View full review
Dennis A Cgf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi City

My whatsapp he can't log in

My whatsapp he can't log in

I don't know what happened. It's officially WhatsApp, but it's just saying officially WhatsApp. Please help me.

View full review
Ahumuriza H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kampala, Kampala District

Its like my whatsapp is hacked and as...

Its like my whatsapp is hacked and as...

Its like my whatsapp is hacked and as of now i cannot acess my account.plz help me log in to my account again

View full review
Raazeeq G Fmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Town, Western Cape

I am so angry at you WhatsApp Company for Kicking Out of WhatsApp and I have clients to attend too, My damages is $10 000 , your WhatsApp Company will pay it

AI Highlights
  • - The reviewer says they lost clients and may lose their job.
  • - They claim $10,000 for client damages and that clearing their name will cost WhatsApp.
I am so angry at you WhatsApp Company for Kicking Out of WhatsApp and I have clients to...

THIS COMPANY MADE ME LOSE CLIENTS AND FOR LOSING CLIENTS ITS GOING TO COST MY BY LOSING MY JOB, PEOPLE WILL THINK I AM A SCAM BECAUSE OF WHAT APP KICKING ME OUT OF THERE APP, FOR CLEARING MY NAME BY THE CLIENTS ITS GOING TO COST WHATSAPP COMPANY, $10 000 FOR CLIENT DAMAGES AND FOR CLEARING MY NAME WILL IT WILL COST WHTSAPP COMPANY $100 00* ***

Loss:
$10000
Cons:
  • And people will think i try to scam them because
  • I sigh client up then
  • Whats app company damage my reputation

Preferred solution: Full refund

View full review
MELKI F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Goma, North Kivu

097014**** ne fonctionne pas sur WhatsApp

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
097014**** ne fonctionne pas sur WhatsApp

Je ne parviens pas à me connecter sur mon ancien numéro WhatsApp

C'est déjà 3 semaine on me demande chaque fois de mettre l'application à jour

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article